Last updated: 25 June 2026

Privacy Policy

This Privacy Policy explains how We Haus collects, uses, stores and protects your personal information when you use our website or contact us through our services.

We are committed to protecting your privacy and handling your personal data in a clear, fair and lawful way. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

We Haus, referred to in this Privacy Policy as “we”, “us” or “our”, operates the website https://wehaus.co.uk/.

For any questions about this Privacy Policy or how we handle your personal data, please contact us using the contact details provided on our website.

Information We May Collect

When you use our website or contact us, we may collect certain personal information from you. This may include:

• Your name
• Your email address
• Your phone number
• Your address or location details, where relevant
• Details you provide through enquiry forms or account forms
• Information about how you use our website

Usage Data

We may automatically collect certain technical information when you visit our website. This may include your IP address, browser type, device type, operating system, pages visited, time spent on the website and other diagnostic information.

This information helps us understand how visitors use our website, improve website performance and maintain website security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, remember preferences, analyse website traffic and support the functionality of the website.

Cookies are small files placed on your device. You can choose to refuse cookies or adjust your browser settings, but some parts of the website may not work properly if cookies are disabled.

We may use the following types of cookies:

• Essential cookies: These are required for the website to function properly.
• Preference cookies: These help remember your choices and settings.
• Analytics cookies: These help us understand how visitors use the website.
• Marketing cookies: These may be used to provide relevant content or measure marketing performance, where applicable.

How We Use Your Personal Information

We may use your personal information for the following purposes:

• To provide and maintain our website and services
• To respond to your enquiries or requests
• To manage any account or service you have with us
• To contact you about services you have requested
• To send relevant updates, offers or marketing communications, where permitted
• To improve our website, services and customer experience
• To monitor website usage and performance
• To protect our website, business and users from fraud, misuse or security risks
• To comply with legal or regulatory obligations

Lawful Basis for Using Your Information

We only use your personal data where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Consent: where you have given us permission, for example to receive marketing communications.
• Contract: where processing is necessary to provide a service you have requested.
• Legal obligation: where we need to process information to comply with the law.
• Legitimate interests: where we use data to operate, improve and protect our business, provided your rights are not overridden.

Sharing Your Personal Information

We do not sell your personal information. We may share your information where necessary with trusted third parties who help us operate our website or provide our services.

This may include:

• Website hosting providers
• IT and security service providers
• Analytics providers
• Email or communication service providers
• Payment or booking providers, where applicable
• Professional advisers, such as accountants or legal advisers
• Authorities or regulators where required by law

Where we use service providers, we expect them to handle your data securely and only process it for the purposes we have agreed with them.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of any third-party websites. We recommend that you read the privacy policy of any external website you visit.

International Transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.

How Long We Keep Your Information

We only keep your personal information for as long as necessary for the purposes set out in this Privacy Policy, including to provide our services, respond to enquiries, meet legal obligations, resolve disputes and maintain business records.

Usage data and analytics information may be kept for a shorter period, unless it is needed for security, legal or operational purposes.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your circumstances, you may have the following rights in relation to your personal information:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to restrict how we process your data
• The right to object to certain types of processing
• The right to withdraw consent where processing is based on consent
• The right to request transfer of your data, where applicable
• The right to complain to the Information Commissioner’s Office

If you wish to exercise any of these rights, please contact us using the contact details provided on our website.

Marketing Communications

If you have agreed to receive marketing communications from us, you can opt out at any time by following the unsubscribe instructions in our emails or by contacting us directly.

We will not send you marketing communications where you have opted out or where we do not have a lawful basis to do so.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page. We recommend that you review this page regularly to stay informed about how we use and protect your personal information.

Contact Us

• By email: enquiries@wehaus.co.uk
• By visiting this page on our website: https://wehaus.co.uk/contact/
• By phone number: 020 3096 6407