Frequently asked questions

All applications must be completed within 14 days unless otherwise agreed in writing. We understand delays to due diligence and referencing checks are sometimes unavoidable and we’ll always try to work with you to ensure a smooth process.

All tenancies require a security/dilapidation deposit which is fully refundable at the end of the agreement provided the property is returned in in good repair. Where the annual rent is below £50,000 the deposit is equivalent to five weeks rent. For annual rents which are above £50,000 the security/dilapidation deposit is equivalent to six weeks rent.

A 1 week Holding Deposit is payable to reserve a property. Once referencing and due diligence checks are completed the Holding Deposit will be credited towards the Rent and Security Deposit. Holding Deposits are refundable if the Landlord decides not to proceed with the letting due to reasons not associated with failed referencing checks. The main causes for failing due diligence and referencing checks can include, but are not limited to, providing false information, changing the terms of an agreement, refusing to provide information/documents we’ve requested or withdrawing from the transaction.

We always try to be flexible with our contract terms however this is not always possible as each Landlord has their own policies.

Applicant & Tenant Fees: As per the Tenant Fee Act 2019 the only fees which applicants are permitted to pay are a 1 week Holding Deposit and a 5 week Security Deposit.

Landlords Fees: Let Only services 10% | Let & Management services 12% | Let & Rent Collection 11%. 

A one week Holding Deposit is required to reserve a property and will be payable upon an offer being accepted. Upon referencing being completed and an application being approved, the Holding Deposit will be off-set against the final amount due. If any relevant person withdraws from the application, fails a Right-to-Rent check, provides false or misleading information, or fails to sign a tenancy agreement, the Holding Deposit may be forfeited. All applications must be completed within 14 calendar days unless otherwise agreed in writing.

If a Tenant wishes to terminate their contract early they would remain liable to pay all rent due until the start date of a replacement tenancy. The Tenant may also be liable to pay the Landlord’s costs of re-letting the property. 

If an amendment to the tenancy agreement is required after the tenancy has commenced a charge of £50.00 plus VAT applies. 

Default fee for lost keys or other respective security devices: Actual cost of replacement.

Client protection:
We Haus’s Client Money Protection Scheme is provided by UKALA. We Haus is a member of The Property Redress Scheme and subject to its codes of practice and redress scheme.